Frequently Asked Questions
Please find the answers to our most frequently asked questions. If you can't find what you're looking for, please contact us for more information
Amenities
Where can I find out about what amenities are available at St Pancras?
Please use our amenities page which provides information on the following; Bicycle Racks, Car Parking, Customer Assistance, Disabled Access, Lost Property, ATM Machines, Photo booths, Luggage Storage, Trolleys, Taxis and Toilets.
Is there free Wi-Fi available at St Pancras International?
Yes, we offer free Wi-Fi for our customers. Once you are connected and logged in to the free network, you will enjoy seamless internet access across almost all areas of St Pancras International Station.
Customer Assistance
How do I book Customer Assistance?
We aim to provide all the necessary assistance to disabled customers using St Pancras International Station whether this has been booked in advance or not and would like your journey through St Pancras International to be an enjoyable experience.
To help us provide excellent customer service for customers with restricted mobility we would recommend that you call 24 hours before starting your journey to book a customer assist and to check that all aspects of the station and services are in full working order to allow the assist to take place.
East Midlands Trains assisted travel helpline 08457 125678 from 6am to 10 pm daily.
First Capital Connect assisted travel helpline (freephone) 0800 0582844 from 7am to 22pm daily.
Eurostar do not operate an advance booking system, however, customers who require assistance upon arrival at St Pancras International should speak to a Eurostar member of staff who will be happy to assist.
Alternatively, any customer requiring assistance can head to the Customer Assistance Meeting Point which is located on the lower concourse (alongside the main Ticket Office) where you will find a member of the St Pancras International Customer Service Team who will be waiting to assist.
How do I contact the Station Manager?
The Station Manager can be contacted by email: commentsstpancras@networkrail.co.uk
Trains
What train services run from St Pancras International Station?
The following services currently run from St Pancras international:
Looking for live timetables?
What is the nearest underground station?
Kings Cross St Pancras underground station is accessible from St Pancras International and has the Northern, Victoria, Metropolitan, Circle and Hammersmith and City Line.
Are Paris Metro tickets sold in the station?
Eurostar do sell carnets of tickets at the information desk in the Eurostar Departure Lounge, please refer to the Eurostar website for full details.
General Facilities
Are there meeting rooms available for hire at St Pancras?
There are two meeting rooms available for hire at St Pancras International. Please visit The Betjeman Arms and the St Pancras Grand for more information.
How do I book a tour of the station?
Tours of St Pancras International are led by the established guiding partnership, City Highlights. With a team of expert guides, they are the only tours which have been given official approval by St Pancras.
Set in an historical context and with up-to-date information on current work and future plans, these informed tours cover all principal features of the station. To find out more and to make a booking, please click here.
Shops, Restaurants and Bars
What time do the shops open?
Click on your chosen store or eatery in the A-Z of Retailers for all the store details and opening times.
The Champagne Bar:
What time is the Champagne Bar open?
7:00 – 23:00 Monday to Sunday
Is the Champagne Bar exclusive?
No, the Champagne Bar is open to the general public.
Can I make a reservation?
Reservations can be made for 20 people or more. Phone 020 7870 9900 to make a reservation.
Find further information on our Champagne Bar.
Are there any retail areas available to let?
St Pancras International is currently fully let.
Advertising
Exhibitions/Promotions
Are photographic, promotional and art exhibitions held at the station and how do I submit my exhibition request?
St Pancras is the ultimate destination to showcase your brand to a British and International audience with all promotional activity and sponsorship opportunities exclusively managed by Brandspace. To discuss the opportunities available please contact Kimberley Hogg on 0207 227 3707 or email Kimberley.Hogg@brandspace.co.uk
I have a great idea for an event at St Pancras. Who do I contact?
We are always interested in hearing about ideas for unique and exciting events at the station. If your company has a great idea for an event, please do share it with us by emailing Susan.Roots@networkrail.co.uk
Just some of the events held at St Pancras recently include a performance by Escala from Britain's Got Talent, a special appearance from Take That plus breaking the world record for the number of people in their pants as part of the Pants for Poverty campaign!
How can I advertise in the station?
St Pancras International has a variety of sites and boards available for advertising. Anyone wishing to secure these advertising spaces should contact Chris Collins at Titan Outdoor on 020 7250 7836 or email mailto:chris.colins@titanoutdoor.co.uk
Media Enquiries
Commercial Filming and Photography
Is filming and photography allowed in the station?
St Pancras International welcomes all types of commercial productions from feature films to pop promos and idents to TV drama. Anyone wishing to film or photograph should contact Rachel Betts: Tel: 020 7904 7164 or rachel.Betts@networkrail.co.uk Please note: charges apply.
News and current affairs are managed through the Press Office. Contact Ben Ruse, Head of Media on 020 7391 4369 or email bruse@lcrhq.co.uk
Surrounding Area
Are there hotels in the area?
St Pancras offers the British Hotel Reservation Centre (BHRC) who can assist with hotel bookings. The BHRC also serves as an information point for areas of interest and events throughout London.
Alternately a Novotel and the Premier Inn are located in the surrounding area.
Is car rental available in the local area?
Alpha Car Rental Car Hire is located at 338 Euston Road NW1 3BT and they can be contacted on 020 7386 8009 or Avis Rent A Car Hire is located at 88 Eversholt Street NW1 1BP and they can be contacted on 08445 810 170.
